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Operations

Process improvement, change management, and decision-making — 47 models

ADKAR Model

Jeff Hiatt, 2003

Agile Methodology

Agile Manifesto, 2001

Benchmarking

Robert Camp, 1989

Bottleneck Analysis

Eliyahu Goldratt, 1984

BPR (Business Process Reengineering)

Hammer & Champy, 1993

Bridges' Transition Model

William Bridges, 1991

Capability Maturity Model

SEI / Carnegie Mellon, 1991

Change Curve

Elisabeth Kübler-Ross, 1969

Cynefin Framework

Dave Snowden, 1999

Decision Tree Analysis

Various, 1960

DMAIC

Six Sigma, 1986

Eisenhower Matrix

Dwight Eisenhower, 1954

Five Whys

Sakichi Toyoda, 1930

FMEA

US Military, 1949

Gantt Chart

Henry Gantt, 1910

Gemba Walk

Taiichi Ohno, 1950

Heuristic Bias

Kahneman & Tversky, 1974

Ishikawa (Fishbone) Diagram

Kaoru Ishikawa, 1968

Just-In-Time

Toyota, 1960

Kaizen

Masaaki Imai, 1986

Kanban

Taiichi Ohno, 1953

Kotter's 8 Steps of Change

John Kotter, 1996

Lean Manufacturing

Toyota, 1950

Lean Six Sigma

Various, 2001

Leavitt's Diamond

Harold Leavitt, 1965

Lewin's Change Model

Kurt Lewin, 1947

MoR Framework

OGC, 2002

MoSCoW Method

Dai Clegg, 1994

Nudge Theory

Thaler & Sunstein, 2008

Pareto Principle (80/20)

Vilfredo Pareto, 1896

PDSA Cycle

W. Edwards Deming, 1993

PERT Chart

US Navy, 1958

Process Mapping

Various, 1960

RACI Matrix

Various, 1960

Risk Matrix

Various, 1970

Root Cause Analysis

Various, 1950

Schein's Culture Triangle

Edgar Schein, 1985

Schein's Model of Change

Edgar Schein, 1995

Six Sigma

Bill Smith / Motorola, 1986

Six Thinking Hats

Edward de Bono, 1985

Statistical Process Control

Walter Shewhart, 1924

Supply Chain Management

Keith Oliver, 1982

SWOT for Operations

Various, 1970

Theory of Constraints

Eliyahu Goldratt, 1984

Total Quality Management

W. Edwards Deming, 1950

Value Stream Mapping

Toyota, 1950

Waterfall Model

Winston Royce, 1970

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