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Strategy

Strategy Map

Animated whiteboard explainer: Strategy Map

Kaplan & Norton, 2004 0:39 Whiteboard video

Overview

What if you could transform abstract goals into a clear, actionable plan? That's where the Strategy Map comes in. This powerful framework helps organizations align their vision with daily operations by linking strategic objectives to specific actions.

Key Components

Used widely in performance management, it clarifies how different parts of a business contribute to long-term success. Visually, the Strategy Map organizes goals into four key perspectives: financial, customer, internal processes, and learning and growth. Each level builds on the last, showing how improvements in skills and processes lead to better customer satisfaction and financial results.

How to Apply

To apply it, start by defining your strategic objectives, then map them across the four perspectives. This creates a roadmap that everyone in the organization can follow, ensuring alignment and accountability.

Key Insight

In just a few steps, a Strategy Map turns vague aspirations into a focused, unified direction.